OttrClub · Legal

OttrClub — Terms of Service

Effective date: 1 June 2026

1. Acceptance of Terms

By creating an account or using the OttrClub mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

The Service is operated by Londas Tech Ltd (company no. 17148940), registered in England & Wales ("we", "us", "our").

2. Eligibility

OttrClub is intended for adults aged 18 and over. By creating an account, you confirm that you are at least 18 years old. During sign-up, we ask you to confirm your age before you can create an account.

OttrClub is not directed at, and does not knowingly permit use by, anyone under 18. We do not knowingly collect personal information directly from children. Where you add information about your own child (such as a date of birth) for use of our parenting tools, that information is provided by you as the adult account holder, is stored under your account, and is not used to create a separate account or profile for your child. See our Privacy Policy §6 for more detail.

3. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at legal@ottrclub.com if you suspect unauthorised access. We may suspend or terminate accounts that violate these Terms.

4. Community Rules

By posting content (posts, comments, messages, voice notes, images), you agree that you will not:

Post abusive, harassing, threatening, hateful, or discriminatory content.
Share sexually explicit, violent, or illegal content.
Impersonate another person or misrepresent your identity.
Spam, advertise third-party products unsolicited, or share misleading information.
Share another user's private information without their consent.
Attempt to circumvent moderation systems or exploit technical vulnerabilities.

Reporting content

If you see content or a user that breaches these Terms, you can report it in-app using the report option on the post, comment, message, or profile. This is our notice-and-action mechanism for illegal or rule-breaking content. We aim to review reports within 72 hours.

Automated and human moderation

We use automated AI moderation and human review. Some decisions — including automatically blocking a post, comment or message, or suspending an account once it has received a set number of reports — may be made or assisted by an automated system without a person reviewing it first. We may remove content, issue warnings, or ban accounts at our sole discretion.

Where we remove or restrict your content, or suspend or terminate your account for breaching these Terms, we will, where reasonably possible, give you a statement of reasons covering: what content or action is affected, which rule we believe was breached, whether the decision was made wholly or partly by an automated system, and how to seek a review (see below).

Requesting a review (appeals)

If we take one of these actions against you, including where it was made or assisted by an automated system, you may request a human review of the decision by emailing legal@ottrclub.com within 30 days, explaining why you believe the decision was incorrect. We will respond within 30 days. This is our internal complaint-handling mechanism for the purposes of the EU Digital Services Act (Article 20). It does not limit your other rights, including under our Privacy Policy, your right to lodge a complaint with a relevant regulator or consumer authority, or — for EU users — your right to refer the matter to an out-of-court dispute settlement body certified under the Digital Services Act, or to seek judicial redress.

Crisis support

If our systems identify content that may relate to self-harm or suicide, we may show crisis support resources alongside, or instead of, removing the content — for example, in the UK: Samaritans (call or text 116 123, free, 24/7) or PANDAS Foundation (for perinatal mental health). OttrClub is not an emergency service. If you or someone else is in immediate danger, contact your local emergency services — e.g. 999 (UK), 911 (US), 000 (Australia), or 111 (New Zealand).

Point of contact

For questions about content moderation, appeals, or to contact us as a point of contact for the purposes of the EU Digital Services Act, email legal@ottrclub.com.

5. Health & Medical Disclaimer

OttrClub provides general parenting community support and information tools (feeding tracker, sleep tracker, pumping tracker, AI assistant). It is a community and personal-organisation tool, not a medical service. Nothing on OttrClub — including community posts, curated content, tracker data, tracker exports, or AI Help responses — is medical advice, a diagnosis, or a substitute for professional care. Always consult a qualified healthcare professional (e.g. your doctor, GP, paediatrician, midwife, or health visitor) about your or your child's health, feeding, sleep, or development.

AI Help assistant

The AI Help feature is powered by Google Gemini. It is not a healthcare provider, and its responses are general, automatically generated information — not personalised medical guidance. It will not diagnose conditions or prescribe medication. If you ask about an emergency, it will tell you to contact local emergency services rather than offer guidance itself.

Tracker data and exports

The Feeding, Sleep, and Pumping trackers (and any PDF or other export generated from them, including the feeding-summary export sometimes referred to as a "clinical" report) are user-generated personal records, created from information you enter. They are provided for your own reference, and you may optionally choose to share them with your own healthcare provider. These exports are not a diagnostic or clinical tool, are not validated against clinical records, and Londas Tech Ltd makes no representation as to their clinical accuracy or completeness. A healthcare professional reviewing an export should treat it as a parent-reported summary, not a verified medical record.

In an emergency

OttrClub is not an emergency service and is not monitored in real time. If you or your child needs urgent medical attention, or if you are concerned about immediate safety, contact your local emergency services straight away:

Region	Emergency number
UK	999 (or 112), or go to A&E
EU	112
United States	911
Australia	000
New Zealand	111

If you are experiencing a mental health crisis, in the UK you can also contact Samaritans (call or text 116 123, free, 24/7) or the PANDAS Foundation for perinatal mental health support (see §4, "Crisis support"). If you are outside the UK, please use the crisis or helpline services available in your country.

To the maximum extent permitted by law, Londas Tech Ltd accepts no liability for decisions made, or outcomes arising, from reliance on community content, curated content, tracker data, tracker exports, or AI Help responses. This does not affect the statutory rights described in §15.

6. Subscriptions and Payments

Free tier: Access to Global Chat, Country Chat, Local Chat, Direct Messages, Forum, Resources, and Meet — at no charge, with advertising shown to free users.

OttrClub Premium: Unlocks the Feeding Tracker, Sleep Tracker, Pumping Tracker, AI Help, and an ad-free experience. Available as monthly, semi-annual, or annual subscriptions.

Subscriptions are billed in advance on a recurring basis.
A 14-day free trial is available for first-time subscribers.
Prices are displayed in GBP and may include applicable VAT.
Automatic renewal: By starting a subscription or free trial, you acknowledge that it will automatically renew at the end of each billing period at the then-current price, until you cancel. You can cancel at any time before renewal via your Apple ID → Subscriptions (iOS) or Google Play → Subscriptions (Android) — cancelling stops future renewals but does not end your current paid period early.
iOS users: Subscriptions purchased in the iOS App are processed by Apple and subject to Apple's payment terms. Manage or cancel via your Apple ID → Subscriptions.
Android users: Subscriptions purchased in the Android App are processed by Google Play and subject to Google's payment terms.
Cancellations take effect at the end of the current billing period. No refunds are issued for partial periods except where required by law — including the cancellation right described below.
We reserve the right to change pricing with 30 days' notice.

Your right to cancel (UK/EU consumers)

If you are a consumer resident in the UK or EU, you have a legal right to cancel a new subscription within 14 days of purchase for a full refund, provided you have not started using the Premium features during that period.

By starting your free trial or confirming your subscription, you acknowledge that immediate access to Premium features may begin straight away, and that if you use those features during the 14-day period, you may lose your right to a refund for that period to the extent permitted by law. This does not affect your right to cancel future renewals at any time as described above.

To exercise this right, contact us at legal@ottrclub.com within 14 days of purchase, or use the refund-request process provided by Apple or Google for purchases made through their stores.

7. Tracker Data

Feeding, sleep, and pumping trackers are personal productivity tools. Data is stored in your account and is not shared with third parties or used for research without your explicit consent. Tracker data is automatically deleted when you delete your account.

8. AI Assistant

The AI Help feature is powered by Google Gemini. It provides general parenting information and is not a substitute for professional advice. Conversations are processed by Google's servers subject to Google's privacy terms. We do not use your conversations for model training without your consent.

9. User-Generated Content

You retain ownership of content you post. By posting, you grant us a non-exclusive, royalty-free, worldwide licence to display, distribute, and moderate your content within the Service. You represent that you have the right to share any content you post.

Copyright / IP infringement reports

If you believe content on OttrClub infringes your copyright or other intellectual property rights, send a notice to legal@ottrclub.com including: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the material you claim is infringing and its location in the app (e.g. a link or description sufficient for us to locate it); (3) your contact details; (4) a statement that you have a good-faith belief the use is not authorised; (5) a statement, under penalty of perjury, that the notice is accurate and that you are the rights holder or authorised to act on their behalf; and (6) your physical or electronic signature.

We will remove or disable access to material that we determine, in our reasonable judgment, infringes a third party's intellectual property rights, and will notify the user who posted it. If you believe your content was removed in error, you may send a counter-notice to the same address identifying the removed content and explaining why it was not infringing; we may then restore it unless the rights holder pursues a formal claim. Repeat infringers may have their accounts suspended or terminated.

10. Intellectual Property

All software, design, trademarks, and non-user-generated content on OttrClub are owned by Londas Tech Ltd or our licensors. You may not copy, redistribute, or reverse-engineer any part of the Service without our written consent.

End User Licence Agreement (EULA)

This section is the End User Licence Agreement ("EULA") governing your licence to use the OttrClub mobile application (the "App") itself. Your use of the OttrClub service — the community, trackers, AI assistant, subscriptions, and your data — is governed by the rest of these Terms and our Privacy Policy. If you downloaded the App from the Apple App Store, the "Apple-specific terms" below also apply and take precedence over any conflicting term of this EULA.

1. Licence grant. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to download, install, and use the App on devices that you own or control, for your own personal, non-commercial use, in accordance with the usage rules of the app store you downloaded it from (the Apple App Store or Google Play Store).

2. Restrictions. You may not, and may not permit anyone else to: copy, modify, or create derivative works of the App; reverse-engineer, decompile, or disassemble it (except to the extent such restriction is prohibited by law); rent, lease, lend, sell, redistribute, or sublicense it; remove, alter, or obscure any proprietary notices on it; or use it in any way that violates applicable law or these Terms.

3. Updates. We may release updates from time to time, which may install automatically depending on your device settings. Some features may require the latest version of the App to function.

4. Ownership. The App, and all intellectual property rights in it (excluding your own content — see §9), are owned by Londas Tech Ltd or our licensors. This EULA does not transfer any ownership rights to you.

5. Term and termination. This licence is effective until terminated. It terminates automatically if you fail to comply with its terms, or if you delete the App from your device(s). Upon termination, you must stop using and delete the App.

6. No warranty; limitation of liability. The App is provided "as is," subject to the warranty disclaimers and liability limitations in §14–§15, which apply equally to this EULA, including the statutory-rights carve-out in §15.

7. Export compliance. You may not use, export, or re-export the App except as authorised by the laws of the jurisdictions in which it was obtained and is used. In particular, the App may not be exported or re-exported (a) into any country subject to a US government embargo, or (b) to anyone on a US government restricted-party list (including the US Treasury Department's Specially Designated Nationals list or the US Department of Commerce's Denied Persons List or Entity List). By using the App, you represent and warrant that you are not located in any such country and not on any such list.

8. Governing law. This EULA is governed by the governing-law and jurisdiction provisions in §16, including the consumer carve-out described there.

Apple-specific terms

If you downloaded the App from the Apple App Store, you acknowledge and agree to the following, which apply in addition to (and, in case of conflict, take precedence over) the rest of this EULA:

This EULA is between you and Londas Tech Ltd only, not Apple, and Apple is not responsible for the App or its content.
The licence granted to you is limited to a non-transferable licence to use the App on an Apple-branded product that you own or control, as permitted by the App Store's Usage Rules.
We, not Apple, are solely responsible for providing any maintenance and support for the App. Apple has no obligation whatsoever to furnish any maintenance or support for the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price for the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.
We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of it, including: (a) product-liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection or similar legislation.
We, not Apple, are responsible for the investigation, defence, settlement, and discharge of any claim that the App, or your possession and use of it, infringes a third party's intellectual property rights.
You represent and warrant that (a) you are not located in a country subject to a US government embargo or designated by the US government as a "terrorist supporting" country, and (b) you are not listed on any US government list of prohibited or restricted parties.
You must comply with any applicable third-party terms of agreement when using the App (e.g. your wireless data service agreement).
Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms and this EULA, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

11. Third-Party Services

OttrClub integrates with Google Firebase, Google AdMob, Apple, Google (for in-app purchases), and Google Cloud AI services. Your use of these integrations is subject to the respective providers' terms and privacy policies.

Shop and affiliate links

Some links in the Shop section, and some product mentions surfaced from posts and chat, are affiliate links. We may earn a commission if you make a purchase through these links, at no extra cost to you. Product recommendations reflect editorial or community selection, but commercial relationships may exist.

12. Advertising

Free-tier users may see advertisements served by Google AdMob. Ads are targeted based on general interest categories, not the content of your private messages or tracker data. Remove ads by subscribing to OttrClub Premium.

13. Termination

We may suspend or terminate your access for breach of these Terms. You may delete your account at any time from Settings → Delete Account & Data. Upon deletion, your personal data is removed per our Privacy Policy, typically within 30 days.

14. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free operation or the accuracy of community-sourced content.

This disclaimer does not affect the rights described in "Your statutory rights" under §15 below.

15. Limitation of Liability

To the maximum extent permitted by law, Londas Tech Ltd shall not be liable for indirect, incidental, or consequential damages arising from your use of OttrClub. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding any claim.

Your statutory rights

Nothing in these Terms excludes or limits: (a) our liability for death or personal injury caused by our negligence; (b) our liability for fraud or fraudulent misrepresentation; or (c) any statutory rights you have as a consumer that cannot lawfully be excluded or limited, including under the UK Consumer Rights Act 2015, EU consumer-protection law, the Australian Consumer Law (ACL), and the New Zealand Consumer Guarantees Act 1993.

Australia: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your contract with us and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to have problems with the service rectified in a reasonable time, and to compensation for other reasonably foreseeable loss or damage resulting from a failure of this kind.

16. Governing Law

These Terms are governed by the laws of England & Wales, and disputes shall be submitted to the exclusive jurisdiction of the courts of England & Wales, subject to the paragraph below.

Consumer carve-out: If you are a consumer resident in the EU, Australia, or New Zealand, nothing in this clause affects any mandatory consumer-protection rights you have under the law of your country of residence, including, where applicable law so provides, your right to bring proceedings in the courts of that country.

17. General

Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
Entire agreement: These Terms (together with the Privacy Policy and any other documents they refer to) are the entire agreement between you and Londas Tech Ltd regarding the Service, and supersede any prior agreements on the subject.
No waiver: If we do not enforce a provision of these Terms, that is not a waiver of our right to do so later.
Assignment: We may assign or transfer these Terms (e.g. as part of a merger, acquisition, or sale of assets). You may not assign or transfer your rights under these Terms without our consent.
Survival: Provisions which by their nature should survive termination of your account — including intellectual property, disclaimers, limitations of liability, and governing law — continue to apply after your account is closed.
Force majeure: We are not liable for delays or failures in the Service caused by events beyond our reasonable control (e.g. internet or infrastructure outages, natural disasters, or actions of third-party providers).

18. Changes to Terms

We may update these Terms at any time. We will notify you in-app and by email for material changes. Continued use after the effective date constitutes acceptance.

19. Contact

Londas Tech Ltd (company no. 17148940) · legal@ottrclub.com