OttrClub — Acceptable Use Policy / Community Guidelines
This is the full, public version of the community guidelines you agree to in-app before your first post, comment, or message. It expands on Terms of Service §4 ("Community Rules"), which remains the governing legal text — if there's ever a conflict, the Terms of Service control.
1. Our community promise
OttrClub is parents supporting parents — at 3am and every other hour. By using OttrClub, you agree to:
- Be kind and supportive. No abuse, harassment, threats, hate, or discrimination — we're all doing our best.
- Keep it safe. No sexually explicit, violent, or illegal content.
- Be yourself. Don't impersonate others or misrepresent who you are.
- Skip the spam. No unsolicited ads or misleading information.
- Respect privacy. Never share another person's private details without their consent.
2. What's not allowed
Building on the promise above, you agree not to post, send, or share content that:
- Is abusive, harassing, threatening, hateful, or discriminatory toward any person or group.
- Is sexually explicit, graphically violent, or illegal in the country you're posting from.
- Impersonates another person, brand, or organisation, or otherwise misrepresents your identity.
- Is spam, unsolicited advertising, or contains misleading information — including misleading health or safety claims.
- Shares another person's private information (e.g. contact details, location, images) without their consent.
- Attempts to circumvent our moderation systems, or exploits technical vulnerabilities in the app.
Repeated or serious breaches can result in content removal, a warning, account suspension, or a permanent ban — see "How we moderate" below.
3. How we moderate
We use a combination of automated AI moderation (Google Gemini) and human review. Some actions — such as automatically blocking a post, comment, or message before anyone sees it, or suspending an account once it has received a set number of reports — may be taken or assisted by an automated system without a person reviewing it first.
Where we remove or restrict your content, or suspend or terminate your account, we will, where reasonably possible, tell you: what content or action is affected, which rule we believe was breached, whether the decision involved an automated system, and how to request a review.
4. Reporting content
If you see content or a user that breaches these guidelines, use the report option on the post, comment, message, or profile. This is our notice-and-action mechanism for illegal or rule-breaking content — we aim to review reports within 72 hours.
5. Appeals
If we take action against you — including a decision made or assisted by an automated system — you can request a human review by emailing legal@ottrclub.com within 30 days, explaining why you believe the decision was wrong. We'll respond within 30 days. For EU users, this is our internal complaint-handling mechanism under the Digital Services Act (Article 20); it doesn't limit your right to use an out-of-court dispute settlement body or seek judicial redress. See Terms of Service §4, "Requesting a review (appeals)," for the full legal text.
6. Crisis support
If our systems identify content that may relate to self-harm or suicide, we may show crisis support resources alongside, or instead of, removing the content — for example, in the UK: Samaritans (call or text 116 123, free, 24/7) or PANDAS Foundation (perinatal mental health).
OttrClub is not an emergency service. If you or someone else is in immediate danger, contact your local emergency services — e.g. 999 (UK), 911 (US), 000 (Australia), or 111 (New Zealand). See the Health & Medical Disclaimer in Terms of Service §5 for more on emergencies and health-related content.
7. Copyright / IP infringement
If you believe content on OttrClub infringes your copyright or other intellectual property rights, see Terms of Service §9, "Copyright / IP infringement reports," for how to send a notice (and, if your content was removed, how to send a counter-notice).
8. Point of contact
For questions about content moderation, appeals, or to contact us as a point of contact under the EU Digital Services Act, email legal@ottrclub.com.
Changes to these guidelines
These guidelines may change as the community grows. When they do, the in-app version number changes and you'll be asked to re-accept the next time you post, comment, or message.
Contact
Londas Tech Ltd (company no. 17148940) · legal@ottrclub.com